These OfficeJet all-in-ones outlived their setup discs by years. On Windows 10 and 11 they are still fully supported - print, scan, copy, fax - but only when the right package is installed in the right order. Half-installed, they show the classic symptoms: printing without scanning, an "offline" printer that is clearly on, or a device Windows sees but cannot use.
Fix it automatically
Outbyte Driver Updater identifies your installed hardware automatically and updates outdated or broken drivers from official sources, with a backup before every change. Useful when you would rather not run the steps below by hand - the scan and diagnosis are free.
Download Driver Updater Downloads Outbyte Driver Updater for Windows 11, 10, 8 and 7. Free 2-day trial, no credit card required.Quick answer
Half-added leftovers are the top cause of failed OfficeJet installs - remove the printer's old entries in Settings first. Then the printer needs the full feature driver for your exact model: the button above matches it automatically, and the steps below walk the manual route for USB and Wi-Fi.
Print, scan and fax are separate devices in one shell. A partial install covers one and loses the others.
Repeated setup attempts pile up broken printer entries - each new install then binds to the wrong one.
These models speak 2.4 GHz only. A PC on 5 GHz or a guest network cannot discover them even though both are online.
The XP-era "HP Solution Center" stack does not run on modern Windows - the current path is HP Smart or the full feature web package.
services.msc) and clear stuck jobs from the queue.Where the manual route gets fiddly: it only works when you land on the exact model page and pick the right package for your Windows on the first try - and vendors list several near-identical downloads per model, with the scan or utility half often shipped separately. Driver Updater does the matching for you: it identifies the hardware and installs the current driver in one pass, with a backup before the change.
Yes - both install on Windows 11 through HP Smart or HP's full feature package. The models are older, but HP still serves their drivers; the exact model name on the support site is the key.
The scan half needs its own driver, which the basic print driver does not include. Installing via HP Smart or the full feature package (methods 2-3) brings both; a Windows-catalog-only install often brings just the printer.
Check the band and network: these models join 2.4 GHz networks only, and the PC must be on the same network (not guest). If discovery still fails, add the printer by its IP address from the network report.
Outbyte Driver Updater scans the PC and shows what it found - then waits. Nothing is applied without your OK, and every change can be rolled back.
Download Driver Updater Downloads Outbyte Driver Updater for Windows 11, 10, 8 and 7. Free 2-day trial, no credit card required.