Epson XP-960 Review: A Compact All-in-One Printer for Creative Enthusiasts

When it comes to home printing, especially for those with a flair for creativity and a need for high-quality photo output, choosing the right printer can be a daunting task. The Epson XP-960 is a six-color all-in-one photo printer that addresses these needs with its compact design and impressive feature set. If you are wondering whether the XP-960 is the right fit for your home or small office, this comprehensive review will help you understand its strengths, possible challenges, and how to make the most out of its capabilities.

Reasons You Might Encounter Issues with the Epson XP-960

The Epson XP-960 is designed to cater to both general printing and photo enthusiasts, but like any piece of technology, it comes with its set of potential challenges that users may face:

1. Connectivity Problems:
   • The XP-960 supports a variety of connection options, including Wi-Fi, USB, and memory card slots. However, users may occasionally experience connectivity hiccups, especially when trying to connect wirelessly. This can result from outdated drivers, network interference, or incorrect network settings.
2. Print Quality Inconsistencies:
   • While the XP-960 is capable of producing stunning photo prints up to 11x17 inches, inconsistent color reproduction or streaking may occur. These issues are often related to clogged printheads, expired ink, or the use of non-genuine ink cartridges.
3. Paper Jams and Feeding Errors:
   • Like many compact printers, the XP-960 might occasionally struggle with thick photo paper or improper loading, leading to paper jams or misfeeds. This can be frustrating when you’re working on important projects or time-sensitive tasks.
4. Ink Costs and Replacement:
   • The XP-960 uses six individual ink cartridges. Although this enables better color accuracy and reduces wastage, replacement costs can add up, especially for high-volume consumers. Running out of a single color can stop all printing, affecting project timelines.
5. Software and Compatibility:
   • Epson provides its own suite of software for scanning, copying, and photo editing. However, conflicts can arise when updating your operating system, leading to driver or compatibility issues. This is a common frustration, particularly for Mac OS users or those with newer Windows updates.

Step-by-Step Instructions to Resolve Common Epson XP-960 Issues

Despite these challenges, the XP-960 remains a popular choice due to its versatility and impressive output. If you run into problems, here are practical steps to help you get back on track:

1. Resolving Connectivity Issues:
   • Ensure your printer firmware and drivers are up to date. Visit Epson’s official website and download the latest versions compatible with your OS.
   • For Wi-Fi connections, check that the printer and your device are connected to the same network and not to a “guest” or isolated network.
   • Restart both the printer and your router if connections drop.
   • Use the setup wizard on the printer’s touchscreen to re-enter Wi-Fi credentials.
   • If direct connection remains problematic, try connecting via USB to eliminate potential network variables.
2. Fixing Print Quality Problems:
   • Run a printhead cleaning cycle via the printer’s maintenance menu. This helps clear any blockages responsible for streaks or color accuracy issues.
   • Check ink levels regularly, replacing cartridges that are low or empty with genuine Epson ink.
   • Align the printheads using the built-in alignment function.
   • Always use compatible photo paper. For best results, select the appropriate paper type in the driver before printing.
3. Dealing with Paper Jams and Feeding Errors:
   • Load paper correctly, ensuring it’s not wrinkled or bent. Do not exceed the recommended capacity indicated in the tray.
   • For thicker photo media, use the rear manual feed slot, which is designed to handle specialty papers.
   • Open all relevant panels and gently remove stuck paper, avoiding tearing. Follow the animated instructions on the printer’s display if available.
   • Regularly clean the rollers by running a blank sheet through, which helps prevent future jams.
4. Managing Ink Costs and Cartridge Issues:
   • Utilize the printer’s economy mode for draft or standard documents to conserve ink for photos or final prints.
   • Monitor ink usage via the Epson status monitor or mobile app and purchase replacement cartridges in multipacks to save on costs.
   • Never let cartridges completely run dry, as this can damage the printhead.
5. Troubleshooting Software and Compatibility Problems:
   • Periodically check Epson’s support page for driver and software updates after major OS version changes.
   • If experiencing scanning or printing issues after an update, uninstall previous Epson software completely and perform a fresh installation.
   • For mobile printing, download and use the Epson iPrint or Creative Print apps for better results and easier setup.

Conclusion: Is the Epson XP-960 the Right Choice for You?

In summary, the Epson XP-960 stands out in the market for those seeking a compact, versatile, and high-quality photo printer for home or small business use. It delivers vibrant, borderless photo prints up to A3 (11x17”) size, works as a competent copier and scanner, and supports a wide array of connectivity options. However, like any sophisticated technology, it can present certain challenges such as connectivity, print quality inconsistencies, and ongoing ink costs.

Thankfully, most of the common issues can be quickly remedied with regular maintenance, updated software, and by following the manufacturer’s guidelines for media and ink. For creative enthusiasts, photographers, or even small businesses needing impressive photo output, the Epson XP-960 can be a reliable and highly satisfying investment when maintained properly.

If your primary need is for routine document work, you might find more economical options in the market. But for those who value photo quality and versatility in a compact package, the XP-960 is an excellent contender—blending performance, flexibility, and the renowned color fidelity Epson is known for.